FOR PAYMENTS01
Undo
Fewer agent disputes hitting your ratio. Mistakes are undone before they ever become disputes.
Learn moreProtection for agentic orders.
AI agents bring you customers.
And chargebacks.
We undo them, win them, or pay them back. Guaranteed on covered orders.
Book a demoAGENT CHECKOUT#RB-48213
White sneakers, size 10, please.
Done. Ordered white sneakers, size 9. $129.99.
!Chargeback filed
−$129.99+ fee
Counts against your dispute ratio
Shipped before they noticed
✓Covered by RiskBack
+$129.99
Who paysRiskBack
Paid to you+$129.99
Works with.
shopifystripeadyenOpenAIANTHROPICGoogle Cloudaws
How RiskBack protects you
Three layers between agent mistakes and your losses.
Undo it before it ships. Win the dispute. Or get paid back on covered orders.
Three layers
01 · UNDO
It's undone.
The agent offers to undo it before it ships. One yes, and it's cancelled. It never hits your ratio.
Works with all major AI platforms02 · EVIDENCE
It's won.
Your customer disputed an order the agent got right. We show the bank what they asked for. You win and keep the sale.
03 · GUARANTEE
It's paid.
If a covered order still ends in a chargeback, we pay you back. Every dollar.
C
Order me white sneakers from Acme.
Done. Your order is placed.$129.99 · Size 10Ordered. Size 9.
C
Wait, I wear a 10.
Sorry about that. Want me to undo it?
C
Yes.
Done. It's undone.
ORDER CANCELLED!CHARGEBACK FILED−$129.99
Bank rulingFor cardholder
CUSTOMER INTENT
“Order me white sneakers from Acme.”
ItemMerchantApproved
DISPUTE WON
PAID TO YOU
+$0.00
Agents will make mistakes. Your margin shouldn't pay for them.
Before RiskBack · Why this landed on the merchant
01 / 03
The agent placed the order.Your name is on the statement.
Their bank never sees what the customer asked the agent for.
Fraud tools pass the order because nothing about it is fake.
So the dispute, the fee and the hit to the chargeback ratio all land on the merchant.
CARD STATEMENTVISA •••• 4821
OCT 01Corner Grocer$42.10
OCT 02ACME$129.99MERCHANT OF RECORDWHAT THE BANK SEESCHARGEBACK
OCT 04City Transit$2.75
OCT 06Northside Pharmacy$18.40
Agent's order record✕Unavailable to the bank
White sneakers, size 10, please.
Done. Ordered white sneakers, size 10.
Cardholder's claim“Not what I ordered”
Bank rulingFor cardholder
Card✓Genuine
Customer✓Genuine
Shipping address✓Genuine
Fraud screenApproved
Dispute−$129.99
Chargeback fee−$25.00
Chargeback ratio0.84% ↑
Charged toACME
With RiskBack
FOR FINANCE03
Guarantee
Covered agent losses paid back, up to your agreed limit, so you can forecast them.
Learn moreINCLUDED
Agent Insights
How much of your volume comes from agents, which agents send it, and how often their orders go wrong.
Learn moreEvery agent, one partner
Your customers will use many different agents. You can't vet every one of them. RiskBack covers agent orders no matter which agent placed them, so you can say yes to all of them.
