01Before you accept
Decide.
You get a clear yes or no on agent orders, powered by our models. Every yes is covered, up to your agreed limit.
ACCEPTEDLearn more
How RiskBack works
From the first yes to the last dispute.
Decide which agent orders to take. Fix the wrong ones before they ship. Win the disputes. Get paid back on the rest.
Book a demo01
DecideBefore you accept
ACCEPTED
02
UndoIf the agent got it wrong
FIXED
03
EvidenceIf they dispute it anyway
WON
04
GuaranteeIf a chargeback still goes through
PAID BACK
Agent orders slip past the tools you already have.
Your fraud tools pass agent orders because nothing about them is fake. But when the agent gets it wrong, or the customer disputes an order anyway, the dispute, the fee and the hit to your ratio all land on you.
Your store
DISPUTEFEERATIO ↑
How it works
02If the agent got it wrong
Undo.
The agent offers to fix the order, your customer says yes, and the right order goes through before it ships. It never hits your ratio.
FIXEDLearn more
03If they dispute it anyway
Evidence.
When a customer disputes an order the agent got right, we answer the dispute for you, so you have a real case to keep the sale.
WONLearn more
04If a chargeback still goes through
Guarantee.
On orders Decide approved, we pay you back, up to your agreed limit.
PAID BACKLearn more
01–04Across all of it
Agent Insights.
See how much of your volume comes from agents, which agents send it, and how often their orders get fixed or disputed. Included with every plan.
INCLUDEDLearn more
Every outcome ends on your side.
Today
Agent orderDisputeFeeRatio ↑
With RiskBack
Agent orderDecide✓Fixed, won or paid back
Built for your team
UNDO
Payments
Fewer agent disputes hitting your ratio, because mistakes are fixed before they ever become disputes.
Learn moreGUARANTEE
Finance
Losses on orders Decide approved paid back, up to your agreed limit, so you can forecast them.
Learn moreAny agent. RiskBack covers agent orders no matter which agent placed them.
No. It works alongside your current checkout.
No. Keep them. Decide is built for agent orders, and every order it approves is covered, up to your agreed limit.
The agent orders Decide approves.
In days, with a named onboarding engineer.
The agent made the mistake. You shouldn't pay for it.
Book a demo, and bring your last disputed agent order. We'll show you how it would have ended.
Book a demo