The agent bought the biggest credit pack.They wanted the usual.
Decide tells you which agent orders to take. Undo fixes the wrong ones before they're used. Evidence answers the disputes. The Guarantee pays back orders Decide approved, up to your agreed limit.
Book a demoWhere agent orders go wrong in digital.
01 / 04
Wrong plan or tier
"Upgrade us" or "add a few seats" leaves the tier, the billing period and the seat count to the agent. Get one wrong and the customer disputes the whole bill.
- Customer: We need two more seats on the design tool.
- Agent: Done. Moved your team to Business, billed annually, 12 seats. $2,160 charged today.
- Next week
- Customer: Who moved us to Business? $2,160?! We were on monthly Pro.
02 / 04
Too much usage
"Top us up" has no amount, so the agent buys big to be safe. By the time anyone notices, the credits are spent and can't be handed back.
- Customer: We're running low on API credits, top us up.
- Agent: Added the 500,000-credit pack, $1,200. Your balance updates in a few minutes.
- End of the month
- Customer: 500,000 credits? We always get the 50k pack. That's $1,200 we didn't budget for.
03 / 04
Renewals they didn't want
Agents renew whatever is about to expire, including what the customer meant to let go. A renewal they didn't want looks like a charge they never made.
- Customer: Renew anything of mine that's expiring this month.
- Agent: Renewed 3 things: two domains and your VPN plan for 2 years. $214 total.
- Statement day
- Customer: I cancelled that VPN on purpose. Why did I just pay for two more years?
04 / 04
"I never signed up for that"
The customer asked for the plan, and a year later they don't remember. Subscriptions an agent started are easy to disown.
- Customer: Sign me up for the photo editor, the annual plan.
- Agent: You're on the annual plan, $120, starting today.
- 11 months later
- Customer: What's this $120 charge? I never signed up for a photo editor.
- Customer: We need two more seats on the design tool.
- Agent: Done. Moved your team to Business, billed annually, 12 seats. $2,160 charged today.
- Next week
- Customer: Who moved us to Business? $2,160?! We were on monthly Pro.
When an agent guesses big on usage, your customer disputes the bill, and used credits can't be returned.
Agents already buy credits, tokens, domains, plans and renewals for your customers. Customers ask loosely, so the agent fills in the gaps, and sometimes it guesses wrong. Then your customer disputes it, and the dispute, the fee and the ratio hit land on you, not the agent.
Protection for every step.
Decide
Know which usage and plan orders to take before you accept them.
Explore DecideUndo
Wrong plan or credit pack, fixed before it's used.
Explore UndoEvidence
When a customer disputes usage the agent got right, we answer it for you.
Explore EvidenceGuarantee
If an order Decide approved still ends in a chargeback, we pay you back, up to your agreed limit.
Explore GuaranteeThe same order. A different outcome.
See how much of your digital volume comes from agents, which agents send it, and how often their orders get fixed or disputed.
Your questions, answered.
The agent orders Decide approves.
No. It works alongside your current checkout.
They can't be fixed, but Evidence answers the dispute, and the Guarantee covers orders Decide approved.
Yes, when Decide approves them, from one-off credits to renewals.
Yes. Credits, tokens, domains, plans and renewals.
No. It works alongside your current checkout and billing.
Wrong plan or pack, fixed before it's used.
Book a demo, and bring your last disputed agent order.
Book a demo