A cream carry-on suitcase beside a passport and a hotel key card on a dark studio surface.
RISKBACK FOR TRAVEL

The agent booked last year's hotel.The conference moved.

Decide tells you which agent orders to take. Undo fixes the wrong ones before they're fulfilled. Evidence answers the disputes. The Guarantee pays back orders Decide approved, up to your agreed limit.

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Where agent orders go wrong in travel.

01 / 04

Wrong dates or nights

Trips get planned in pieces. The agent books what it was told at the time, not the extra night added later or the flight that moved.

Agent checkout
  1. Customer: Book the hotel near the conference. I fly in Monday.
  2. Agent: Booked 3 nights at the Harbor Hotel, Monday to Thursday, $1,140.
  3. Thursday
  4. Customer: I'm here through Friday! Now the hotel's full and I have nowhere to stay.

02 / 04

Wrong place

Same hotel chain, same event, different city. Agents lean on past bookings, and a room in the wrong place is a wasted trip and a sure dispute.

Agent checkout
  1. Customer: Book the same hotel as last year's conference.
  2. Agent: Booked 2 nights at the Marlowe Lisbon, $780.
  3. Check-in day
  4. Customer: Lisbon?! The conference is in Porto this year. I'm in the wrong city.

03 / 04

Wrong traveler details

The wrong home airport, a name that doesn't match the passport, a traveler left off the booking. Small details stop a trip at the gate.

Agent checkout
  1. Customer: Get flights to Denver on the 12th for me and Sam.
  2. Agent: Booked 2 seats from JFK to Denver on the 12th, $612.
  3. The 12th
  4. Customer: JFK? We fly out of Newark. We just missed the flight.

04 / 04

Booked as asked, disputed anyway

Non-refundable rates are cheaper, so customers ask for them. Then plans change, the room goes unused, and the booking gets disputed.

Agent checkout
  1. Customer: Book a room for the wedding weekend. Non-refundable is fine, it's cheaper.
  2. Agent: The non-refundable rate is $540 for 2 nights, Friday to Sunday. Book it?
  3. Customer: Yes, book it.
  4. After a no-show
  5. Customer: Why was I charged $540 for a room I never used?
Agent checkout
  1. Customer: Book the hotel near the conference. I fly in Monday.
  2. Agent: Booked 3 nights at the Harbor Hotel, Monday to Thursday, $1,140.
  3. Thursday
  4. Customer: I'm here through Friday! Now the hotel's full and I have nowhere to stay.

One wrong guess on a $1,140 booking is a dispute waiting to happen.

Agents already buy flights, hotels and rentals for your customers. Customers ask loosely, so the agent fills in the gaps, and sometimes it guesses wrong. Then your customer disputes it, and the dispute, the fee and the ratio hit land on you, not the agent.

DISPUTEFEERATIO ↑
Decide. Undo. Evidence. Guarantee.

Protection for every step.

Decide

Know which bookings to take before you accept them.

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Undo

Wrong hotel or room, fixed before it's fulfilled.

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Evidence

When a traveler disputes a booking the agent got right, we answer it for you.

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Guarantee

If an order Decide approved still ends in a chargeback, we pay you back, up to your agreed limit.

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The same order. A different outcome.

Today
Hotel, LisbonDisputeFeeRatio ↑
With RiskBack
Hotel, LisbonFixed✓Sale kept
Agent Insights · Included

See how much of your travel volume comes from agents, which agents send it, and how often their orders get fixed or disputed.

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Your questions, answered.

The agent orders Decide approves.

No. It works alongside your current checkout.

No. Once it's used, Evidence answers the dispute, and the Guarantee covers orders Decide approved.

Yes. Any agent booking, from flights to hotels to rentals.

Orders Decide approves are covered, up to your agreed limit.

Wrong booking, fixed before it's fulfilled.

Book a demo, and bring your last disputed agent order.

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